Emotional intelligence (EQ): how to manage emotions

For whom:

For employees of any level who, due to their work, often communicate with clients, contractors, partners, and subordinates and want to learn how to recognize the emotions of their interlocutors and their own emotions, and be able to express their emotions in an ecological way to achieve communication goals.

In the program:

• What is emotional intelligence (EQ) and why is it needed
• Determining the current level of emotional intelligence
• Recognizing your own emotions
• Wheel of emotions
• Ecological ways of expressing your own emotions. “I” messages
• Recognizing the emotions of others

The topic can be covered both in the format of a separate training and as part of training on interpersonal communication, leadership and management, depending on the Customer’s tasks.