How to answer difficult questions and say "NO"

For whom:

For employees of any level who, in their work, communicate with clients, contractors, partners and subordinates and want to learn how to answer difficult questions and confidently say “NO” to interlocutors when necessary.

The training will also be useful for speakers of organizations who speak publicly and communicate with the media.

In the program:

• Fundamentals of interpersonal communication
• Working with difficult questions: causes of fear
• Types of questions
• Working with difficult questions: how to prepare
• How to say “NO”

The training includes a workshop on practicing answers to difficult questions in accordance with the Customer’s field of activity.

The topic can be covered both in the format of a separate training and as part of trainings on interpersonal communication, leadership and management, negotiations, depending on the Customer’s tasks.